Shipping policy

Please read below for all details related to shipping, returns, refunds, exchanges, and other useful information. Please contact us at support@arhownest.com if you have any questions.

Where are items located?

To get your order to you as efficiently as possible, we store our entire inventory locally within the United States. We operate a dedicated warehouse facility in Oklahoma to ensure fast processing and delivery for every customer.

Our US Warehouse Location: 3439 ½ Charleston Rd Norman, OK 73069

When you place an order, we ship it directly to you from this facility. Unlike other retailers, all items are in stock and ready to ship from our US warehouse, ensuring you receive your package quickly without the long wait times associated with international shipping.

Shipping Coverage

We currently ship to addresses within the contiguous United States (48 states). We do not ship to P.O. Boxes, APO/FPO, Alaska, Hawaii, or international destinations at this time.

Free Standard Shipping
We offer FREE standard shipping on all qualifying U.S. orders.

Order Processing Time

Orders are typically processed within 3 business day after payment is confirmed (excluding weekends and holidays). Processing includes order verification and preparation and does not include transit time.

Estimated Delivery Time

Delivery times vary by product size and carrier method. Most U.S. orders arrive in approximately 5–10 days after shipment.
Please note that timelines are estimates and may be affected by carrier delays, weather, or other factors outside our control.

If we cannot deliver your Products within 15 days of your order confirmation, we will: a) let you know; b) cancel your order; and c) give you a full refund.

Freight & Appointment Delivery (Large Items)

Some lighting fixtures ship via freight due to size and fragility. Freight deliveries may require an appointment and are typically curbside delivery unless an upgraded service is purchased.

At Arhownest, we process and prepare orders for shipment quickly to ensure the fastest possible delivery of your luxury lighting fixtures. Because of this expedited process, we must adhere to a strict policy regarding changes to the shipping address.

1. Address Change Guarantee Window

Customers are guaranteed the ability to change the shipping address within 3 calendar days of placing the original order.

Within 3 Days: If your request is submitted within this window, we can usually make the change before the carrier picks up the package, and there will be no additional charge.

After 3 Days: After the 3-day guarantee window has passed, we can only attempt to change the shipping address. At this stage, the order may already be with the fulfillment partner or carrier, and we cannot guarantee 100% success. If a critical change is needed, please contact our Customer Service team immediately at support@arhownest.com.

2. Liability and Fees for Post-Shipment Address Changes

Once a package has been picked up by the shipping carrier (e.g., UPS, FedEx) and is in transit, the delivery address cannot be changed easily and often incurs significant carrier-mandated rerouting fees.

If a customer requests an address change after the order has been processed for shipment (i.e., after carrier pickup), the following policy applies:

Customer Liability: The buyer will be fully responsible for all fees, charges, and surcharges associated with the rerouting, interception, or address correction performed by the shipping carrier.

Fee Collection: Arhownest will collect these associated fees from the buyer. We will invoice the customer for the full cost of the address change and the charge must be paid before the carrier will execute the reroute or before the final delivery is completed.

Failed Delivery: If the customer refuses to pay the rerouting fees, the carrier will return the package to Arhownest. In this event, the original shipping costs and the carrier's return fees will be deducted from the customer's final refund.

To avoid fees and delays, please carefully review your shipping address before completing your purchase.

Q: My order has shipped, but it hasn't arrived yet. Can I cancel it now and get a refund?

A: Once an order has been shipped and is in transit, we are unfortunately unable to cancel the order or intercept the package.

This is because the package has already left our warehouse in Norman, OK and is in the possession of our carrier partners (such as UPS or FedEx). Once the package enters the carrier's sorting network or is out for delivery, we have no physical way to stop or reroute it.

What should I do if I still want to return the item?

You must wait for the package to be delivered to your address. Once you receive the item, please contact us immediately at support@arhownest.com. We will then provide you with a return authorization and instructions on how to send it back to our US warehouse for a refund.

Q: What if I provided an incorrect shipping address or need to change it?

A: Please ensure the shipping address is correct when placing an order. We are not responsible for lost or misdelivered packages or costs associated with an incorrectly provided address.

Because we process orders quickly from our US warehouse, we cannot guarantee the successful modification of the address once an order is placed. If it is necessary to change an address after the package has been handed over to the carrier (such as UPS or FedEx), the carrier will charge an Address Correction Fee or Interception Fee. If the new address is not near the original destination, additional shipping charges may also apply.

If you request we contact the carrier on your behalf to change the address, we will invoice you for these additional carrier fees before the change is processed. If you manage to change the address directly with the carrier and they bill us for the service, we will send you an invoice for that amount to cover the cost. We appreciate your understanding that while we do our best to assist, we cannot absorb fees charged by carriers for incorrect information provided at checkout.

Q: How do I track my order?

A: Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number. You can follow the status of your delivery at any time by visiting our tracking page: Track Your Order Here

Please allow 1-2 business days for the carrier to update the tracking information in their system after you receive the confirmation email.

Contact Us

• Email: support@arhownest.com

• Phone: +1 (405) 549-9818

• Company Name: Guizhou Duomi Trading Co., Ltd.

• Headquarters: 1-39-1, Bldg E8, Zone E, Huaguoyuan, Guiyang, Guizhou 550003 China

• US Warehouse: 3439 ½ Charleston Rd Norman, OK 73069 United States